Return, Refund and Cancellation Policy
Due to the nature of our business and the products we sell, we accept returns & provide full refunds in only some cases.
If you have received the wrong items or expired items, you have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have a receipt or proof of purchase.
If you made the payment through Paypal, in this case, the fees deducted by Paypal is not refundable so the refund will be made of the remaining amout.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you cancel your order before we ship the item, a refund will be initiated immediately.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are expired or the expiry date is very near. If you need to exchange it for the same item, send us an email at email@example.com.
To return your product, you should mail your product to the same address you have received it from.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need more help?
Contact us at firstname.lastname@example.org for questions related to refunds and returns.